brand story Tag

I recounted a story from my youth to a new client recently, extolling the fact that they were a great British manufacturer with almost two centuries of history and they made great quality British products. It was a classic story of an old, faded green (or it could have been blue) tent that my Dad would bring out on family outings and mini-breaks. It was a heavy canvas affair, with sturdy guy ropes, big brass

There is an art to customer service that I worried was waining for a while, but I see hope as I think it’s coming back. In my much younger years I spent a lot of time in bars, on the service side not as a customer…well admittedly not all the time. Under the wing of a brilliant restauranteur and talented sommelier, we were taught drinks and food service. It was a really enjoyable time in