Customer Commitment

At Westbrook we are committed to ensuring our service to customers & clients is always of the highest level.

Should our customers have any general issues or complaints they should in the first instance contact directly the individual they deal with daily at Westbrook i.e. an Account Director / Manager. If that individual does not respond in a satisfactory manner and come to a resolution within a reasonable time frame, then customers can escalate the issue by contacting complaints@westbrookcreative.co.uk. The issue will then be escalated to a Senior Partner, we will acknowledge receipt of any complaint within 2 working days and will respond to the complaint within a further 8 working days with a view to a resolution.

If the complaint is related specific to UK ‘Domain’ matters (i.e. .uk | .co.uk | .org.uk | .me.uk) and a resolution has not been agreed with a Partner, you can further escalate the issue and make a complaint to Nominet at http://www.nominet.uk/resources/complaints
Domain complaints may include: abuse emails / phishing scams / spam emails / renewals / registrations etc.

Should you have to contact us for any other reason not listed above, you can call 01943 604100 or email hello@westbrookcreative.co.uk.

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